Welcome to the butterflies rising poetry shop! The shop is integrated with the butterflies rising Etsy shop. All sales take place through the Etsy system. So all questions and communication are handled through the Etsy shop as well. This includes presale questions, or if you experience any issues with your order, the Etsy shop will help you. We’ve provided detailed listings of all products, but please contact the shop if you have any questions. And please be sure to contact the shop if you ever have any issues with your order and we will do everything to make sure it’s taken care of.